Welcome to Terralpineo. These Terms and Conditions govern the use of our website and
the purchase of our decorative
items. By accessing our platform, you agree to follow the rules outlined here, which
are designed to create a
transparent and professional environment for all parties. Our brand operates under
the legal framework of Switzerland,
specifically adhering to the Swiss Code of Obligations regarding sales contracts and
general business operations.
Users must be at least 18 years of age or have legal consent to enter into a binding
agreement. Our website is intended
for personal use, and any unauthorized replication of our content or misuse of our
digital interface is strictly
prohibited. We reserve the right to limit access to our services if these terms are
violated.
All descriptions and images of our decorative items are provided with the intent of
accuracy to ensure you have a clear
understanding of your purchase before finalizing the order.
Module: Logistics
We prioritize a straightforward and efficient delivery process to ensure your items
arrive in a timely manner. Our
logistics framework is structured as follows:
Order Packaging: Every order requires 1 business
day for
cautious packaging and
preparation for shipment.
Transit Time: Once dispatched, the transit phase typically
takes another 1 to 2
business days.
Total Timeline: You can expect your delivery within a window
of 2 to 3 business
days from the moment the order is
confirmed.
Order Cancellation: You may cancel your order at any time
while the product
remains in our possession. However, once
the item has been handed over to our logistics partners and is in transit, the
delivery process must be completed.
Geographic Limitation: Terralpineo operates exclusively within
the borders of Switzerland. We do not facilitate
international shipping, as our infrastructure is dedicated to serving the Swiss
market with local precision and
compliance.
Module: Returns & Refunds
We aim for your satisfaction with every decorative piece. To maintain clarity, our
return and refund policies are as
follows:
Eligibility Window: We offer a 30-day return
policy that
begins on the date of
delivery.
Valid Reasons for Return: Returns are accepted only if you
receive a damaged product or an incorrect item. We do not
accept returns, exchanges, or refunds based on a change of mind. We encourage
all visitors to review their selections
thoroughly before confirming their purchase.
The Process: If your item is damaged or incorrect, please
email
[email protected]. We will
arrange a pickup at our
expense; there are no return shipping fees for the customer.
Inspection: Once the item returns to our facility, our team
takes 24 hours to
inspect its condition.
Resolution: If the inspection confirms the issue, we will
arrange a replacement. If a replacement is unavailable or the
damage is beyond repair, a full refund will be issued.
Refund Method: Since we operate through Cash on Delivery
(COD), we do not possess your fiscal details. We will contact
you via email to request your bank details for a transfer.
Refund Timeline: Once initiated, the amount typically reflects
in your account within 5 to 6 business days, depending
on your banking provider's internal processing times.
Fees: We do not charge any restocking fees.
Module: Payments & Pricing
At Terralpineo, we believe in a transparent pricing model. All prices listed on our
website are final.
Payment Method: We operate strictly on a Cash on
Delivery
(COD) basis. You are
required to provide the full payment at
your doorstep when the courier arrives.
No Hidden Fees: There are no hidden charges, additional
shipping costs, or
unexpected fees added at the time of
delivery. The price you see during the checkout process is exactly what you pay.
Module: Support
Our team is dedicated to assisting you with any inquiries regarding our products or
your orders.
Availability: Our support staff is live and ready to help
from 10:00 AM to 6:00 PM CET, Monday through Friday.
Contact Information: For any questions, please reach out to
us at [email protected].
We
strive to provide
professional and helpful responses to all emails within our active business
hours.
These terms are governed by Swiss law, and any disputes shall be resolved within the
jurisdiction of the Swiss courts.
By shopping with Terralpineo, you accept these modules as the foundation of our
professional relationship.