At Terralpineo, we understand that receiving your decorative items in a timely manner
is a key part of your experience.
The first stage of our fulfillment process is the preparation phase. Every order
placed on our website undergoes an
internal processing period of 1 business day. During this time, our team manually
handles the packaging and labeling of
your items to ensure they are secure for transport.
This phase is critical for maintaining our standards and ensuring that the physical
goods match the digital descriptions
provided on our platform. We operate with high precision to prepare your items for
the handover to our logistics
partners.
This internal step occurs from Monday to Friday, and orders placed during the weekend
or on Swiss public holidays are
processed on the next available business day. By dedicating this time to
preparation, we ensure that your purchase
leaves our facility in excellent condition.
The Transit Phase
Once the preparation phase is complete, your order enters the transit phase. Our
logistics network is optimized
specifically for the geography of Switzerland. The shipping time for your items to
travel from our facility to your
doorstep typically ranges between 1 and 2 business days. We partner with reliable
Swiss carriers to ensure that your
decorative products are handled with professional standards throughout their
journey.
During this stage, your package is in the hands of the courier. Because we operate
exclusively within the Swiss borders,
there are no delays associated with international border crossings or customs
inspections.
This localized approach allows for a more predictable and consistent delivery
experience. We ensure that our logistics
partners follow all relevant Swiss road and transport regulations to maintain the
safety and integrity of your delivery
until it reaches its final destination.
The Total Estimate
To provide full transparency, we combine these stages into a single total estimate.
From the moment your order is
confirmed, the combined window for arrival at your Swiss address is 2 to 3
business days. This timeframe covers both the
1 business day for internal packaging and the 1 to 2
business days for transit.
Our shipping operations are designed to be totally compliant with the Swiss
Code of Obligations and the Federal Act on
Data Protection (FADP). In accordance with Swiss consumer standards for
2026, we provide clear timelines so that you can
plan for your delivery.
Furthermore, we operate under a Cash on Delivery (COD) model, meaning you only
fulfill the payment once the courier
arrives at your doorstep. We do not apply any hidden charges or additional shipping
costs; the price you see at the time
of your order is the final amount you pay upon receipt.
We are committed to delivering our decorative items across all regions of Switzerland
with this efficient and
transparent method. Should you have any questions regarding the status of your
shipment, our support team is available
from 10:00 AM to 6:00 PM CET, Monday to Friday, at
[email protected]. We look
forward to bringing our unique pieces
into your home.